Our Guarantees, Shipping and Return Policies

 

We guarantee all our products to be brand new and fully as described. We do not ship seconds, damaged or any inferior goods.

We also guarantee that your shopping experience will be secure and most enjoyable. If your shipping experience is substandard in any way, please contact us.

SHIPPING POLICY

All of our products are shipped within 1-2 business days. Should a product be out of stock, we will notify you of the delay immediately. If that happens, we will ask if you prefer to cancel your order.

RETURN POLICY

We stand behind every product we sell. If you are not absolutely pleased with your purchase - for any reason - we will be happy to make an exchange or refund the purchase price. Simply return the item to us within 30 days via 'registered' post or courier to:

Five Valleys Designs Suite F3, SWJ House, Goodridge Business Park, Goodridge Avenue, Gloucester GL2 5EB UK

Returned products must be in like-new condition with original packing and materials. A receipt must accompany all returns.